AlertFind® Challenges
Crisis strikes, how do I contact everyone?
In times of crisis, communication lines fail when they are needed the most. How do you simultaneously contact all your employees when they are geographically dispersed and away from their desks?
Reach 100,000 or more employees with Dell MessageOne™ AlertFind. AlertFind provides automated message delivery and escalation allowing you to reach any user, anywhere, and at anytime via text-enabled devices or voice-enabled devices. AlertFind provides your employees with maximum flexibility by allowing them to be contacted at over a dozen different devices ranging from home phones, mobile phones, pagers, wireless devices, SMS, personal email accounts, and more. AlertFind makes it easy to specify device-to-device escalation rules, as well as user-to-user escalations.
Automate call-trees
- Contact thousands of individuals simultaneously
- Gather real-time status of deliveries and acknowledgements
- Predefine common scenarios
- Complete web-based administration
Call multiple devices per employee including pagers, cell phones, home phones, SMS, email, BlackBerry® devices, etc.
- Specify escalation rules based on time of day or day of week
- Specify escalation rules from user to user
- Intelligent inbound interactive voice response (IVR) capability recognizes users and delivers personalized notifications when users call into the system
Are the employees all safe?
Dell MessageOne AlertFind provides true two-way emergency communication to help you reach your audience – no matter where they are or the time of day. AlertFind can poll users to gather real-time data on their safety, status, or on the status of critical situations as they unfold.
With AlertFind you can:
- Create multiple inbound Hotlines: This provides employees another option for contacting your business, giving status, and receving instructions if they cannot access other communication devices. This is ideal for companies with many departments each with their own unique needs and requirements
- Have a virtual roll call: Users can call in to update their status in response to a defined “poll” question. For example, a power company during a storm may have their employees call in daily to give a status on where they are working to restore power
- Have users update contact information via a hotline: For example, if a user has his cell phone as the primary contact, but cell coverage is out in the area, that user can call in and provide a different contact number for the system to use
With AlertFind’s Incident Collaboration Center you can:
- Coordinate event responses: Employees can securely log real-time status and task information to keep everyone up-to-date
- Remotely post task checklists: Post and track progress in compartmentalized task streams for business units, departments, teams, or user groups
- Share critical documents: Post and share documents via a password protected, intranet-like site
- Communicate to the public: Use the ICC’s external website feature for times your internal website may be unavailable
The worst is over, what can be done to accelerate recovery?
Everyone is safe, but can you continue doing business? It’s one thing to be able to notify employees of a crisis situation, but to accelerate getting business processes back on track requires collaboration between managers, employees, suppliers and customers.
The AlertFind Incident Collaboration Center provides dispersed employees and managers a centralized, web-based location to coordinate crisis management and recovery efforts.
With AlertFind’s Incident Collaboration Center you can:
- Coordinate event responses: Employees can securely log real-time status and task information to keep all everyone up-to-date
- Remotely post task checklists: Post and track progress in compartmentalized task streams for business units, departments, teams, or user groups
- Share critical documents: Post and share documents such as contracts via a password protected, document library
- Communicate to the public: Use the ICC’s external website feature for times your internal website may be unavailable
How accurate is your employees’ contact information?
Emergency notification systems are only effective if the contact information they contain is accurate and up to date. If emergency contact data is inaccurate or outdated, important messages may not be delivered. How do you make sure that your crisis communication system has the right information?
Dell MessageOne AlertFind is designed to directly import information from a wide variety of directory, HR, and administrative systems to ensure that contact information is always accurate and up-to-date. AlertFind can even poll users directly to prompt them to update their contact information on a timely basis.
Today, Dell MessageOne supports data import from a wide variety of existing systems, including:
- Email Systems: Microsoft Exchange and Lotus Notes®
- Enterprise Directory Systems: Active Directory®, LDAP
- HR Systems: Peoplesoft, SAP, AG Edwards
- DR Planning Software: Strohl Systems, SunGard
- Customer Databases: Any SQL-compliant database
I have over 100,000 employees around the world, how can I manage global crisis communications?
Large organizations have unique needs for security, scalability, compartmentalization, and integration with enterprise-software solutions. How can a crisis notification and collaboration service meet these requirements?
AlertFind is designed to handle the needs of the largest organizations. Notifications can be sent to hundreds of thousands of people or they can be compartmentalized with hierarchical permissions. For example, a bank manager can be delegated permission to notify all employees at a given branch, the country manager, all employees in a given geography, and corporate managers access to all employees or any subset as needed. Contact information is maintained compartmentalized and secure.
Using the Application Programming Interface (API) interface, AlertFind can be integrated with corporate directory services or other enterprise software to maintain up-to-date contact information for whatever distribution lists are needed.
